Frequently Asked Questions

Visit the Register page and fill in your name, email, and password. You can also sign up instantly using your Google account by clicking Continue with Google.

Yes. On the login screen click "Continue with Google" and authorise with your Google account. No password is needed.

After registering, check your inbox for a verification email from Tuende Events. Click the link inside to activate your account. Check your spam folder if you do not see it within a few minutes.

Go to Browse Events. You can search by keyword, filter by category (Tech, Music, Sports, Art, Business, etc.), or browse the featured events on the home page.

Each event page shows the title, date and time, location, price, remaining capacity, a countdown timer, the organiser, and a description. There is also a reviews section visible after the event has passed.

All available tickets have been claimed. The buy button will be replaced with a "Sold Out" notice. Check back — cancelled tickets may free up capacity.

The platform is currently running in sandbox (test) mode. The M-Pesa STK Push will charge KES 1 regardless of the displayed event price. The event price shown on the page is the real price that will apply in production.

Usually 5–30 seconds. The page polls for confirmation automatically. If you approve on your phone and the page has not updated after 90 seconds, check your Tickets page — your ticket may already be there.

The ticket will not be created and no charge will be applied. You can try again from the event page.

On any free event click Reserve Free Ticket. You must be signed in. No payment is required.

No. Each account can hold one active ticket per event to ensure fair access. If you have cancelled a previous ticket you can buy again.

Go to Dashboard → My Tickets. All valid, used, and cancelled tickets are listed there.

Yes. A confirmation email with your unique ticket code and a QR code is sent to your registered email address as soon as the ticket is created.

Present the QR code on your ticket (from the email or your tickets page) to the event staff. They will scan it to mark you as attended.

Yes. From the My Tickets page you can download a PDF copy of your ticket with the QR code.

Organiser accounts are invite-only. A superadmin sends an invite link to your email. Click the link to accept and your account is upgraded to organiser role.

Once your account has the organiser role, go to Admin → New Event. Fill in the title, description, date, location, category, price, and capacity. You can also upload a cover image.

Open the event in your Admin panel and navigate to the Attendees tab. You can see each attendee's name, ticket code, and attendance status.

Yes. From the Admin Events list, click the edit icon next to any event. Note that cancelling an event should be done carefully — existing ticket holders will retain their records.

Each event in the Admin panel shows ticket sales count. The Superadmin Revenue dashboard shows platform-wide revenue with a 2.5% platform fee breakdown.

Superadmins can view all platform revenue, manage all events and organisers, invite new organisers, and access system-wide statistics.

From the Superadmin → Organisers page, enter the email of the person to invite and click Send Invite. They will receive a unique link valid for 7 days.

Organisers can check attendance from the event's Attendees page. Each ticket shows whether the attendee has checked in.